Daytime hours (7 a.m. to 7 p.m.) are when you can expect the quickest service and responses from Pulse. After-hours service (7 p.m. to 7 a.m.) is strictly for urgent calls, and non-urgent inquiries will be directed to voicemail. Please see details and examples in the Frequently Asked Questions below.
Looking for Municipal information?
Contact Pulse by phone or online. All inquiries are tracked so they can be resolved in a timely manner. Before creating a ticket, see if your answer is in one of our trending topics!
Telephone 24/7
Main Line: 780-743-7000
Toll Free: 1-800-973-9663
Voice mail is monitored 7 a.m. - 7 p.m.
Online Submission
To contact us regarding any of listed topics and categories, please submit a Request form.
Online submissions are monitored 7 a.m. - 7 p.m.
Frequently Asked Questions
| When should I use the after-hours Pulse service? |
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After-hours service (7 p.m. to 7 a.m.) is strictly for urgent calls such as the following:
If your inquiry isn’t urgent, please call during daytime hours or submit an inquiry using Pulse Online. Here are some examples of non-urgent inquiries:
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| How can I learn about construction projects in my area? |
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You can find construction projects by community and subscribe for community-specific construction updates easily! |
| How can I track my bus, or find information about RMWB Transit delays and detours? |
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You can track your bus’s progress while you wait with Transit App or Google Maps. You can also visit the Transit Alerts page to find current delays, detours and bus stop closures. |
| Am I eligible for a Low Income Fare Transit (LIFT) program pass? |
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The Low Income Fare Transit (LIFT) program aims to reduce financial barriers to transit for eligible individuals and increase access to essential services. This pilot program provides a monthly pass for conventional transit for a nominal fee of $10, and a 75% discount on 10 and 25-ride passes for SMART Bus. |
| How do I pay my utility bill or check my balance? |
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The RMWB provides water, sewer and garbage collection services to residents and businesses. Utilities are billed every two months. |